Ask a Question

  • How can I get more information about Antigua Relojería?
    Through our website you can see more of our store and our history of over 130 years in the watchmaking world.
  • How many brands can I buy in Antigua Relojería?
    Antigua Relojería is official concessionaire of all the brands we offer: AMS, Ardavín,Avionics, Baume & Mercier, Calvin Klein, Casio, Certina, Citizen, Eterna, Festina, Flik Flak, Gallo, Glycine, Hamilton, Hermle, Jones, Junghans , Kieninger, Longines, Lotus, MauriceLacroix, Montblanc, Mido, Rado, Sandoz, Seiko, Schneider, Swatch, Thermidor, Timeforce, Tissot and Viceroy.
  • Have you got a workshop?
    Yes, our workshop is open to the public and we managed all types of watches.
  • Have you got an address where I can see the collections?
    Our shop is in Madrid, on Calle de la Sal No. 2, near the Plaza Mayor. Here we are since 1880 dedicated to watches.
  • I can not find the reference that I'm looking for. What I can do?
    We have access to all references of our brands. If you are looking for a reference and you can't find it, you just need to contact us and ask us about it via email our Contact section.
  • What is your order return policy?
    If you are not satisfied with your purchase you have a period of 15 days from the date of receipt thereof to execute your right of return. To make a return the product must be in perfect condition and in original packaging. Once we receive the returned product and check the status we will proceed to refund the amount of it using the same payment system that the client used to make the order.The return shipping costs and charged it's on the client as well as its own additional costs incurred by it as are phone calls, time spent managing the return, and so on.
  • Have I got some benefit in being a customer?
    Yes, our customers can benefit from discounts from our online store.
    You'll also can be kept informed of news, promotions and offers.
  • Do i need to register to place my order?
    Before making the first purchase is necessary to register as a user. You can do this on the My Account tab or in the shopping cart once the order placed. Once registered, the user will access your account with your email and password. If you want more information, you can find it in the section Privacy Policy.
  • How can I place my order?
    To make a purchase, the user can choose several ways to send us an order:
    • Internet through the "shopping cart"
    • By telephone to your customer service: 913540598 Business Hours (9'30-13'30-20'00 and16'30 Monday to Friday and Saturday from 10:00-14'00)
    • By email:
  • How can you send me my delivery?
    For national orders (Spain), you can choose between two shipping methods: e-blue package and MRW.
    International Shipments will be send by international service Post or MRW.
    You can view the rates in Payments and shipments section.
  • What is the delivery time of my order?
    he time depends on the shipping method that you have chosen. Consult in the form of delivery. For each product you will find three possible ways of Availability:
    - AVAILABLE: The chosen product is in stock and once the payment is confirmed, It will be ready to be sent immediately to you.
    - ON DEMAND - 3-6 DAYS: The stock of the chosen product is variable and we will inform you via email of the maximum delivery time, not exceeding 6 days.
    - ON DEMAND - ASK: Typically, the stock of this product is low by being a special products, so we will inform you immediately about the delivery time, via email.
    * It's not always possible to ensure the stock of products having daily orders. You will be notified immediately of any incident by an email.
  • How many time is the warranty of the watches?
    All watches that we sell are original and they have international warranty. The warranty is for two years in the EU territory. The conditions and warranty period for the rest of the world are subject to the conditions of the manufacturer brand of each watch and the legislation of each country.
    The warranty cover is specified in the documentation that we'll send with every watch. None manufacturer warranty covers breakage or damage in the bracelet or in the watch crystal or battery changes.
  • What do I have to do if the product that I receive has a defect?
    You should contact with our customer service as soon as possible:
    By phone: +34913540598 during business hours (9:30, 13:30 and 16:30, 20:00 Monday to Friday and Saturday 10'00-14'00) By email:
    We will solve your problem in the shortest time possible.
  • What do I have to do if my watch have a problem being in warranty?
    You can send us your watch and we will manage your watch repair.
    Furthermore, the brands give international warranty,so you can go to any dealer of the brand near to home and they'll manage the repair.